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Questions
Fair questions, straight answers.
I already take move-in photos. What does the report add?
Keep taking them. The difference is not the photos, it is the report: sealed so any edit shows, organized by room, honest about what is missing, and readable by a stranger in two minutes. A camera roll has none of those, which is why a camera roll is hard for anyone else to read.
How does Atesto know what is missing?
You tell it the shape of the place, and every room gets a short checklist: in a bathroom, under the sink, inside the tub or shower, the base of the toilet, and the window latches. Your photographs are matched against that list, and whatever has no photograph is listed by name. Atesto only knows about the rooms you declare, so the report never claims to see past what you told it.
Will this get my deposit back?
No, and no one can promise you that. What Atesto gives you is a dated, itemized, sealed report of what the camera saw, made before the disagreement existed.
Is this a legal document?
Atesto is a report, not a ruling, and Atesto is not a law firm and does not give legal advice. Deposit disagreements mostly play out in conversations, letters, and small claims, and being specific, dated, and complete is worth the same in all three.
Do you work for landlords too?
Atesto works for whoever orders the report, and the report says who paid for it on its first page. The walkthrough, the rules, and the words are the same whichever side is holding the phone.
What happens to my photos?
The report numbers every photograph and prints each one on its room's page. Atesto keeps the sealed photographs, their fingerprints, and your report, because a fingerprint of a deleted file checks nothing. Atesto never receives full-resolution originals: each photograph is resized on your phone before it is sent.
Is the sample report really free?
Yes. Atesto sends you a free sample report of your own place, so you can see exactly what you would be buying before you spend anything. One per email address, no card.
Do I need to download anything?
No. Atesto runs in your phone's browser. If a call interrupts you halfway through, nothing is lost: your work waits on your phone until you finish.